Voco is an AI voice agent that answers your phones when staff are busy, recognizes your regulars, reads your menu, takes the order, and fires it straight to your kitchen — no human runner needed.
During a busy dinner rush, a ringing phone goes to voicemail. That caller hangs up and orders from the restaurant down the street. It happens dozens of times a week — and most owners never see it in the numbers until they look at monthly revenue against call logs.
Voco eliminates the gap. Every call answered. Every order captured. No extra staff.
Voco picks up the moment your line is busy or after hours. The caller hears your restaurant's custom greeting and agent persona — not a generic hold message.
Voco recognizes returning callers by phone number, greets them by name, and reads your live menu. It handles modifications, upsells, and confirms the full order before routing it.
The order fires instantly to your kitchen — via your POS, email, WhatsApp, or dashboard. Your team sees it the same moment a human order-taker would hand over a ticket.
Handles complete orders end-to-end — items, modifiers, quantities, special requests — with full confirmation before the ticket is placed.
Returning guests are identified by phone number. Voco greets them by name and surfaces their order history for a genuinely personalized call.
Snap a photo of your physical menu and Voco extracts every item automatically. Or build your menu in the dashboard and keep it live.
Every phone order appears on a real-time dashboard the moment it's placed. Your team sees it alongside online and in-house orders — one view, no reconciliation.
Orders, revenue, top menu items, top customers, call duration, sentiment scores. Every call is logged with a full transcript and optional recording.
Orders fan out to every channel you choose: dashboard push, email, WhatsApp, and SMS. Each channel is toggled per restaurant — no channel is mandatory.
When a caller requests a human, Voco transfers the live call to your staff instantly. If no one is available, it can text the caller an online-ordering link instead.
Each restaurant gets its own agent name, voice, and greeting. Voco sounds like your restaurant, not a generic call center. Selectable voice options per tenant.
Instead of taking orders by voice, Voco can text the caller a link to your online ordering page — a lighter-weight option for restaurants that prefer to keep ordering digital, while still capturing every caller.
Voco connects directly with Square and Clover. Orders route straight into your POS — no extra entry, no errors, no delay. Toast integration is on the roadmap.
Kitchen notifications also route via email, WhatsApp, and SMS — configurable per restaurant, no POS required.
Every plan includes a block of minutes. Go over? A small per-minute rate applies. No surprise contracts.
Best for restaurants that already have an online ordering system and want to capture every caller without full voice ordering.
Get startedAll plans: per-minute overage applies above included minutes. No annual commitment required. Ask about custom volume.
You can upload a photo of your physical menu and Voco extracts every item automatically using vision OCR. You can also build and edit your menu directly in the dashboard — categories, prices, modifiers, dietary flags, daily specials. The agent always reads the current live version.
No. Voco handles calls when your team is busy — during a rush, after hours, or when all lines are occupied. Your staff stays focused on the dining room. Any call can be transferred to a human at any point if the customer prefers it.
Square and Clover are natively integrated today — orders route directly into your POS. Toast integration is on the roadmap. If you don't use a supported POS, orders still reach your kitchen via dashboard, email, WhatsApp, or SMS.
Voco transfers the live call to your backup number instantly. If no one answers, it can text the caller a link to your online ordering page so they're never left empty-handed.
The GoldenKall team provisions your account and agent. You configure your menu (photo upload or manual entry), set notification preferences, and forward busy/unanswered calls to your Voco number. Most restaurants are live within an hour — no IT team required.
No annual commitment required. Plans are month-to-month. The flat monthly rate covers your included minutes; usage above that billed at a per-minute rate. Contact us for custom volume pricing.
Book a 20-minute demo and hear Voco take an order for your restaurant.
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